Although this article is outdated, it emphasizes the impact of NEGATIVE EXPERIENCES.
This was prior to face book's popularity.
I have offered, in good faith to settle this matter with Toyota U.S.A. and Route 44 Toyota and they have REFUSED.
How can I drive a NEW Toyota with NO BRAKES?
If you have a problem, please stand up and speak out. It's the only way to change this arrogant corporate behavior.
"A customer that has a good experience will typically tell 3 to 5 people, but a customer who has a poor experience will tell more than 20. When this is trend occurs via the web, these numbers can rapidly multiply and could spell disaster for brands that don’t have strategies in place to combat online negative chatter."
The impact of negative consumer reviews is growing
by Meghan Keane
Jury’s Decision Was Unanimous Against Toyota in Liability Lawsuit in Minneapolis, MN 2015 - Looks like the jury’s decision was unanimous in the liability lawsuit against Toyota according to a quote in the following article. http://www.prnewswir...
2 years ago