This could be any one of us!
I was soooo upset when the BRAKES on my 3 week old TOYOTA FAILED....the Route 44 Toyota Service Manager, Mark Viera told me 'No computer error message!' ....When I said 'If I have an accident or injure someone, it's your responsibility...'
KNEE JERK REACTION : No it's not! It's TOYOTA'S!
TOYOTA's own documents reveal how little TOYOTA cares in this [FROM BETSY BENJAMINSON, to whom we owe a great debt of gratitude for exposing TOYOTA at great personal cost] :
" A "tipping point" came when she read a document the company had prepared based on complaints filed with NHTSA. "A summary of the injuries and deaths was attached," she recalls, "and it was cynically titled 'Souvenirs from NHTSA.' " For her, that was it. "
"If you look at this document, it says electronics," attorneyClarence Ditlow said. "It says the fix is reprogrammed in the computer. It doesn't say anything about floor mats."