This could be any one of us!
I was soooo upset when the BRAKES on my 3 week old TOYOTA FAILED....the Route 44 Toyota Service Manager, Mark Viera told me 'No computer error message!' ....When I said 'If I have an accident or injure someone, it's your responsibility...'
KNEE JERK REACTION : No it's not! It's TOYOTA'S!
TOYOTA's own documents reveal how little TOYOTA cares in this [FROM BETSY BENJAMINSON, to whom we owe a great debt of gratitude for exposing TOYOTA at great personal cost] :
" A "tipping point" came when she read a document the company had prepared based on complaints filed with NHTSA. "A summary of the injuries and deaths was attached," she recalls, "and it was cynically titled 'Souvenirs from NHTSA.' " For her, that was it. "
TOYOTA Corporate Playbook: Chapter 4: Dehumanize Fatalities: 'Souvenirs from NHTSA.'
"If you look at this document, it says electronics," attorneyClarence Ditlow said. "It says the fix is reprogrammed in the computer. It doesn't say anything about floor mats."
